Terms of Service

Last updated: 16/05/2026

1. Acceptance of Terms

By accessing and using Fluyon's services, you agree to be bound by these Terms of Service.

2. Services Description

Fluyon provides two distinct offerings: Fluyon Essentials (one-time installation of a digital system — website, WhatsApp automation, scheduling — for CHF 599) and Fluyon Care+ (continuous technical partnership at CHF 299/month). Fluyon also handles custom development on demand.

2.1 Fluyon Essentials — 7-day delivery guarantee

Fluyon commits to deliver a fully operational Essentials system within 7 business days from contract signature. If the delivery deadline is not met, the client is entitled to a full refund (100% of the amount paid), without justification, without procedural cost, and without any administrative friction.

The delivery scope is fixed at signature and includes: professional website (1 to 6 pages depending on need), WhatsApp Business chatbot, automated scheduling system, professional email at your domain, optimized local SEO, automated WhatsApp reports, half-day training. Out-of-scope requests (e-commerce, complex ERP integration, community platform) require a separate Custom quote and a different deadline.

2.2 Fluyon Care+ — trial month and engagement

Care+ includes a free trial month with no financial commitment: the client may cancel at any time during the first month without any fees. From the second month onwards, Care+ is billed at CHF 299/month with a 12-month minimum engagement. Cancellation after the engagement period requires 30 days notice.

Care+ covers: continuous system maintenance, security updates, priority 7-day-a-week support, unlimited content modifications (texts, photos, prices), access to the technical team for any digital aspect of your business, monthly progress reports via WhatsApp, 99.9% functional uptime guarantee.

Fluyon reserves the right to modify these terms, with at least 30 days notice for active Care+ subscribers.

3. User Obligations

Users must:

  • Provide accurate information when using our services
  • Maintain the confidentiality of their account credentials
  • Use services in compliance with applicable laws
  • Respect intellectual property rights

4. Intellectual Property

All content, code, and materials on Fluyon are protected by intellectual property rights. Users may not copy, modify, or distribute our content without explicit permission.

5. AI Services Usage

When using our AI services:

  • Users retain ownership of their input data
  • Fluyon maintains ownership of AI models and algorithms
  • Generated content is subject to our fair use policy

6. Limitation of Liability

Fluyon is not liable for any indirect, incidental, or consequential damages arising from the use of our services.

7. Termination

We reserve the right to terminate or suspend access to our services for violations of these terms.

8. Contact

For questions about these terms, contact us at: [email protected]